Shipping Policy
Effective Date: January 20, 2025
Website: https://brightflowway.com/
At Bright Flow Way, we strive to ensure your orders are delivered promptly and efficiently. Please read our shipping policy carefully to understand how we handle shipping and delivery.
1. Shipping Locations
We currently ship to all provinces and territories within Canada. International shipping is not available at this time.
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
We offer standard shipping options through reliable carriers. Estimated delivery times:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-4 business days.
Delivery times may vary depending on your location, weather conditions, or carrier delays.
4. Shipping Costs
- Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
- Free shipping may be available on orders exceeding a certain amount. Please check our website for current promotions and eligibility.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on the carrier’s website.
6. Lost or Delayed Shipments
While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control (e.g., weather, holidays, or carrier issues).
- If your order is delayed or has not arrived within the estimated delivery time, please contact us via the contact form on our website.
- For lost shipments, we will work with the carrier to resolve the issue and provide a replacement or refund as necessary.
7. Damaged Shipments
If your order arrives damaged, please notify us within 7 days of delivery by filling out the contact form on our website. Include a description of the damage and photos, if possible. We will assist you in resolving the issue promptly.
8. Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information at checkout. If incorrect or incomplete information is provided:
- Orders may be delayed or returned to us by the carrier.
- Additional shipping fees may apply for reshipment.
9. Order Changes and Cancellations
If you need to change or cancel your order, please contact us immediately through the contact form on our website. We cannot guarantee changes or cancellations once the order has been processed or shipped.
10. Changes to This Policy
Bright Flow Way reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us through the contact form on our website at https://brightflowway.com.
Thank you for choosing Bright Flow Way. We’re dedicated to ensuring your crafting supplies reach you quickly and safely!